At NextLevel, we strive to deliver an engaging and reliable gaming environment where members can enjoy a wide variety of virtual games, tournaments, and exclusive events. We recognize that on certain occasions a refund may be required, and this Refund Policy is designed to clarify the conditions under which refunds may be issued. By using our services, memberships, or event bookings, you agree to follow the terms outlined below.
Refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will normally not be accepted unless exceptional circumstances apply, such as system malfunctions or technical issues directly related to the club’s services.
We offer several membership plans, and refunds depend on both the plan and the amount of usage:
If the membership has been partially used, only a partial refund will be considered, based on the remaining value of unused services.
Prepaid credits or time packages are refundable within 10 days of purchase if unused. Once credits or time have been consumed in whole or in part, the purchase becomes non-refundable.
Cancellations for reserved gaming lounges, private sessions, or multiplayer arenas must be made at least 7 days in advance for a full refund. Cancellations made 3–6 days before the reservation will be eligible for a 50% refund, while cancellations made within 48 hours are non-refundable.
Tickets for tournaments, workshops, or competitive events can be refunded in full if canceled at least 10 days prior to the event. Cancellations made 5–9 days prior to the event are subject to a 50% refund. Cancellations made less than 5 days before the event are non-refundable.
In the rare event that the club must cancel or reschedule, participants will be offered a full refund or the option to transfer their booking to a future event.
Certain items, once accessed or downloaded, are non-refundable. These include:
Refunds may only be issued for digital goods if technical issues prevent proper access and if reported within 7 days of purchase.
If services are disrupted due to system errors, server downtime, or equipment failure at the club:
Refunds will not be issued for issues caused by personal devices, unstable personal internet connections, or software unrelated to the club’s systems.
If you accidentally purchased the wrong membership, credits, or event ticket, you must notify the club within 48 hours. Refunds will be considered if the purchase has not been used or activated. Duplicate payments will be refunded in full after verification.
Approved refunds will be issued to the original payment method within 7–10 business days. In some cases, store credit may be offered as an alternative if the original method of payment cannot be used. Refund status can be checked by contacting our staff with proof of purchase.
Refunds are a customer protection measure and not intended for misuse. Refund requests may be denied if:
Persistent abuse may result in restricted access to the club or termination of membership.
This Refund Policy does not override or diminish consumer protection rights provided by law. All refunds will be issued in compliance with relevant regulations and consumer rights protections.
Members seeking a refund must provide transaction details such as receipts, booking numbers, or membership information. Our staff will review each request individually and strive to ensure fair, transparent, and timely resolutions.