Privacy Policy – NextLevel

1. Introduction

At NextLevel, we value your trust and are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you participate in our virtual gaming activities, use our digital platforms, or engage with our community. By accessing or using our club services, you agree to the practices described in this document. Our goal is to provide a transparent and secure environment where all players can focus on enjoying immersive virtual gaming experiences.

2. Information We Collect

When you join or interact with our Virtual Games Club, we may collect the following types of information:

• Personal Identification Data: Your full name, username, age, gender, and contact details such as email or phone number.
• Account Information: Login credentials, membership details, subscription history, and preferences for game modes or club services.
• Payment Data: Information necessary to process payments for membership fees, event participation, or purchases of in-club items. Sensitive payment details are handled securely through authorized payment processors.
• Gameplay and Interaction Data: Records of games played, scores, rankings, time spent in sessions, achievements, and communication within the club’s platforms or events.
• Technical Data: Device identifiers, operating system, IP address, session logs, and usage statistics that help us ensure proper functioning and security of our systems.
• Community Engagement Data: Participation in tournaments, feedback submitted, surveys answered, or messages exchanged with other players and staff.

3. Purpose of Data Usage

The information collected is used to provide, improve, and personalize your virtual gaming experience. Key purposes include:

• Managing accounts, subscriptions, and event participation.
• Processing payments and maintaining accurate billing records.
• Enhancing gameplay by tracking achievements, session progress, and leaderboards.
• Personalizing content, recommendations, and promotional offers relevant to your interests.
• Supporting communication between players and club staff.
• Ensuring fair play, monitoring activity for rule compliance, and preventing misconduct.
• Improving system performance, troubleshooting issues, and developing new features.
• Meeting legal obligations and protecting the safety of our community.

4. Sharing of Information

We do not sell personal information. However, data may be shared under certain circumstances:

• Service Providers: Trusted third parties who assist with payment processing, event organization, or technical support may access data strictly to fulfill their functions.
• Events and Competitions: Rankings, scores, and participant details may be displayed during tournaments or within community announcements.
• Legal Requirements: Information may be disclosed when necessary to comply with applicable laws, regulations, or valid legal processes.
• Business Continuity: In the event of a merger, acquisition, or restructuring, personal data may be transferred to ensure uninterrupted services.

5. Data Storage and Retention

Personal data is stored securely and retained only as long as necessary for the purposes outlined in this Privacy Policy. Once data is no longer required, it will be securely deleted or anonymized.

6. Security of Information

We use a combination of administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or misuse. Access to personal data is limited to authorized staff and service providers. While we strive to maintain a high level of protection, no system can be guaranteed to be completely secure.

7. Children’s Privacy

Our Virtual Games Club may be open to younger audiences under parental supervision. We do not knowingly collect personal data from children without proper consent from guardians. Parents or guardians may contact us to review or request deletion of their child’s information.

8. Your Rights

Depending on applicable laws, you may have certain rights over your data, including:

• The right to access and obtain a copy of your personal information.
• The right to correct inaccurate or incomplete details.
• The right to request deletion of personal data where legally permissible.
• The right to restrict or object to specific types of processing.
• The right to withdraw consent for marketing or communications.

To exercise these rights, identity verification may be required.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Updates will be effective upon publication. Continued use of our services constitutes acceptance of any revised policy.

10. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

NextLevel
Queen Street, Auckland Central, Auckland 1010, New Zealand
Email: [email protected]
Phone: +6498692054

This Privacy Policy ensures that every member of our Virtual Games Club can confidently enjoy the world of virtual gaming, knowing that their data is respected, protected, and handled with transparency.