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Data Protection Policy – NextLevel

1. Introduction

At NextLevel, we take the protection of personal data seriously. As a Virtual Games Club, we provide members with access to digital platforms, multiplayer sessions, virtual reality experiences, and community events. This Data Protection Policy outlines how we collect, use, process, and safeguard personal information belonging to our members, visitors, and participants. By joining the club, creating an account, or engaging in our virtual events, you agree to the terms set out in this policy.

2. Scope

This policy applies to all personal data processed within the Virtual Games Club, whether collected through online platforms, in-game participation, membership registration, or club-managed communication channels. It also covers third-party service providers that act on behalf of the club.

3. Types of Personal Data Collected

We collect and process various categories of data, including:

  • Identification Data: full name, username, date of birth, and membership ID.
  • Contact Information: email address, phone number, and optional mailing address.
  • Membership and Account Data: login credentials, subscription details, and participation history.
  • Payment Data: billing records, transaction history, and membership fees, stored securely.
  • Usage Data: in-game activity, achievements, playtime records, and tournament results.
  • Technical Data: IP addresses, device details, operating systems, and session logs.
  • Security Data: monitoring logs, login attempts, and fraud-prevention measures.
  • Communication Data: chat messages, feedback, complaints, or requests submitted through club channels.
  • Marketing Preferences: member choices regarding newsletters, offers, and event announcements.

We do not collect sensitive data unless necessary and only with explicit consent.

4. Purpose of Processing

The collected data is processed for the following purposes:

  • Membership Management: registering members, maintaining accounts, and processing renewals.
  • Event and Tournament Organization: facilitating participation in virtual competitions.
  • Access to Services: ensuring members can use platforms, VR systems, and multiplayer features.
  • Payment Processing: handling fees and transactions securely.
  • Support Services: responding to inquiries and resolving technical or account issues.
  • Community Safety: preventing cheating, fraud, or misuse of platforms.
  • Improvement of Services: analyzing user activity and feedback to enhance gaming experiences.
  • Marketing and Communication: sending club updates, promotions, and event notifications where consent has been provided.
  • Legal Obligations: fulfilling requirements under applicable laws and regulations.

5. Legal Basis for Processing

The processing of personal data is based on:

  • Contractual necessity for providing club services.
  • Consent for optional activities such as marketing.
  • Legitimate interests in ensuring safe and efficient club operations.
  • Legal obligations to comply with applicable laws and regulations.

6. Data Retention

We retain personal data only for as long as necessary to achieve the purposes described in this policy. Membership records, payment details, and activity logs are stored according to relevant legal and operational requirements. When data is no longer needed, it is securely deleted or anonymized.

7. Data Sharing

We do not sell personal data. Data may be shared with:

  • Service Providers: payment processors, IT support, or hosting platforms.
  • Event Partners: when co-hosting tournaments or community projects.
  • Legal Authorities: if required for compliance or security purposes.
  • Authorized Staff: internal employees managing accounts, memberships, or technical systems.

All third parties must comply with strict confidentiality and data protection standards.

8. Data Security

We implement organizational and technical measures to protect data, including:

  • Encryption of sensitive records.
  • Access control policies and user authentication.
  • Monitoring systems to detect unauthorized access.
  • Regular security reviews and staff training.

9. Children’s Data

The Virtual Games Club is intended for users above the minimum legal age for online gaming. Parental consent is required where applicable. We do not knowingly process data from children without proper authorization. Parents and guardians may request access or deletion of their child’s information.

10. Member Rights

Members have rights under data protection regulations, including the right to:

  • Access their personal data.
  • Request corrections of inaccurate data.
  • Request deletion when legally permissible.
  • Restrict or object to specific processing.
  • Request data portability in a structured format.

Requests must be submitted to the club administration, and verification of identity may be required.

11. Policy Updates

This policy may be updated to reflect changes in services, technology, or legal requirements. Members will be notified of significant changes, and continued participation in the Virtual Games Club constitutes acceptance of the updated policy.